ITIL V3 Service Transition (ST)

Service Transition provides guidance on delivering change to the service portfolio and through the service lifecycle. It covers how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption. The success of Service Transition lies in the ability of Service Operations to support the business processes via the installed service base and the ability of Continual Service Improvement to measure the new or changed service.

Major topics include:

• Change Management
• Service Asset and Configuration Management
• Configuration Management System
• Knowledge Management
• Service Knowledge Management System
• Transition planning and support
• Release and deployment management
• Service testing and validation
• Evaluation
• Managing organisational and cultural change.

The guidance is relevant to IT organisations and shared services units in the public and private sectors. Service Transition helps managers and practitioners in their choices and application of good practice ideas. It focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered with an appropriate balance of speed, cost and safety.

Large-scale IT change is often driven through project or programme initiatives. These are mistakenly seen to be outside 'change management', and too often not considered a service management concern until it is time to implement. However, experience teaches us that this approach rarely yields the best possible benefit to the business. Programme and project managers will find this guidance useful when planning service testing, release and deployment.

Key features:

• Pivotal to the ITIL Service Lifecycle with guidance for managing the changes, release and deployment for new and changed services, de-commissioning, transferring and retiring services
• Illustrates key concepts, models and methods in graphical form to facilitate communication and collaboration across organisations, cultures and regions.
• Practical guidance to enable a smoother transition of releases and deployment and knowledge transfer to the Service Desk and other service operations teams.
• Reduces risk and variations in the predicted and actual performance of the transitioned services.
• Service testing, evaluation and Early Life Support ensure that the services are fit for purpose and fit for use in accordance with the service requirements and specified constraints.
• Organising Service Transition with appropriate functions, roles and responsibilities that provide suitable interfaces with other units, projects and third parties.

A pdf version and an online annual subscription for individual users is also available. Contact sales@bestpracticebookstore.com

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