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Authors: Stuart Rance, Tricia Lewin, Paul Wigzel

Summary: This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

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Handbook from the Official Publisher of ITIL

Authors:Alison Cartlidge, Janaki Chakravarthy, Colin Rudd, John A Sowerby

Summary: This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

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Essential reading for those intending to take PRINCE2 Foundation and Practitioner courses , 'Passing your PRINCE2 Examinations' has been revised to include the 2009 syllabus. It is also suitable for students undertaking self-study and/or online training for the exams.
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Packed Full with Global Expertise, this thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage. This Management Guide set consists of 5 books.
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This essential study pack includes all the literature you need to get through the Foundation and Practitioner examinations.
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