Handbook from the Official Publisher of ITIL
Authors:Alison Cartlidge, Janaki Chakravarthy, Colin Rudd, John A Sowerby
Summary: This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.
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