Introduction to the ITIL Service Lifecycle

'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Key features

• Introduces the basic concepts of the ITIL service lifecycle, and its benefits
• Includes references to the five core publications, providing an essential companion to them
• Provides a summary of each of the five stages of the lifecycle

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