The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. These newly published manuals are the essential reference guides for anyone using the ITIL framework.

You can enjoy considerable cost savings when you purchase this core publications collection - save 29% against purchasing all five publications individually (£425.00).
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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. These newly published PDF manuals are the essential reference guides for anyone using the ITIL framework.
You can enjoy considerable cost savings when you purchase this core publications collection - save 29% against purchasing all five publications individually (£425.00).

VAT will be charged on orders placed within the European Union.

Newly updated for the ITIL 2011 Edition.
Service Strategy provides guidance on developing service-based business models and strategies. It defines the value creating context and principles of service management that shape decisions, policies and processes across the ITIL Service Lifecycle. Service Strategy defines the objectives, resources, and constraints within which services and the relationships they define with customers are to be managed.
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Newly updated for the ITIL 2011 Edition.
This title provides guidance on the production and maintenance of IT policies, architectures, processes, systems and documents for the design of appropriate and innovative IT service solutions and processes.
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Newly updated for the ITIL 2011 Edition.
Service Transition provides guidance on delivering change to the service portfolio and through the service lifecycle. It covers how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption.
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Newly updated for the ITIL 2011 Edition.
Service Operation is about delivering on the promises made during the Strategy and Design phases of the Service Lifecycle. It achieves this by making sure that the people, processes and technology that deliver IT Services are all working to the same set of objectives.
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Newly updated for the ITIL 2011 Edition.
Continual Service Improvement (CSI) is, as its name implies, an ongoing practice that is woven into the fabric of an organisation as opposed to a reactive response to a specific situation or a temporary crisis. Whether an organisation is making large scale or incremental improvements, it is the role of every person in the IT department to identify opportunities to improve services and IT Service Management processes.
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The ILX Group ITIL Process Model provides a quick to view reference guide to the ITIL Service Lifecycle and the five key areas within it. A3 in size, double-sided laminated map.
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'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
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Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.