ITIL® Foundation Handbook
ISBN 13 9780954488444
ITIL® Process Model
The ILX Group ITIL Process Model provides a quick to view reference guide to the ITIL Service Lifecycle and the five key areas within it. Also includes a valuable process matrix which, at a single glance references many ITIL documents and where they are positioned in the five lifecycle categories: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. A3 in size, single-sided laminated map.
Essential for anyone taking an ITIL exam!