ITIL® Foundation Handbook

ISBN 13 9780113313495

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ITIL® Foundation Handbook

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the ITIL Foundation Handbook is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Key features:

• Aligned with the ITIL 2011 publications and syllabus
• Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam
• Describes the key principles and practices of IT service management
• References relevant sections of the core publications
• Supersedes ITIL Version 3 Foundation Handbook

Find out more about Accredited ITIL® training.

 

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