About Us. ILX Group Pty Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our full terms and conditions can be found here.
Our Contact details:
ILX Group Pty Ltd
730 Springvale Rd, Mulgrave, VIC 3170, Australia
Phone: +61 (0)2 8035 4350
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. These are processed by eWay. Your card will be charged in Australian Dollars. Other currencies shown on the site are for information purposes. If you are wish to purchase using a credit card that is not in Australian Dollars, simply place your order and your credit card company will convert the Australian Dollar transaction value shown to your own currency at the credit card company's current exchange rate.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
You should allow up to 3 working days to receive your package in the post.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from Australia, 10% GST is added. For orders made from the UK or the European Union, 20% VAT is added.
All other orders are tax free. Our GST number is 73141075336. Our VAT Registration number is: GB 718 8254 12.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +61 (0)2 8035 4350 or write to us at Level 1, Building 1 The Binary Centre 3 Richardson Place North Ryde NSW 2113 Australia
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your Right to Cancel
We want you to be delighted with your order. If you wish to cancel your order you may do so without reason up to 7 days after you placed the order.
The products must be unused and unregistered and should be returned undamaged in the original packaging with any accessories and any supplied free gifts. Return shipping and packing is at your cost. We recommend that you use an insured recorded delivery service as the goods are your responsibility until they are received in undamaged condition by us.
Upon receipt of the goods we will arrange for a refund of the product costs. Shipping and handling charges are not refundable.
Please notify us by telephone on +61 (0)2 8035 4350 if you are exercising your right to cancel.
Products should be returned to us at:
ILX Group Pty Ltd
730 Springvale Rd
ILX Group reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of computer software where the consumer has unsealed the goods.
On receipt of your goods from ILX Group plc, please inspect and inform us immediately of any damages or missing items within 7 days. This does not affect your statutory rights as a consumer.
Tel: +61 (0)2 8035 4350
If your goods develop a fault within 28 days of receipt please contact us to arrange return and inspection. Generally we will exchange or refund the item provided it is 'as new' and has no faults caused by accident, misuse or neglect. You must notify us of any damages or missing items within 7 days. This does not affect your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm