About Us. ILX Group plc are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our full terms and conditions can be found here.
Our Contact details:
ILX Group plc
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
VAT Registration Number GB 166523696
MOMS Registration Number DK33508417
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All products shipped within the UK will be subject to a standard shipping charge of €10. If shipped outside the UK a standard shipping charge of €30 will apply.
Delivery Schedule We will normally send your order out within 5 business days. Allow up to 3 days for delivery.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166 5236 96.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1270 611600 (International +44 1270 611600) or write to us at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm
Can I cancel and return my order?
Yes, we accept refunds and exchanges for 14 days from the point of delivery, if you should change your mind on your order.
Our Returns policy lasts 14 days from the date of delivery, is in accordance with the UK Consumer Contracts Regulations. If 14 days have gone by since your delivery date, unfortunately we can't offer you a refund or exchange. Email email@example.com to cancel your order, you must send the parcel back to us within 14 days. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. In addition to be eligible for a return reasonable care must be taken to return the goods in the condition received. It must also be in the original packaging.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to ILX Group plc, Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA